Ana Rollins
Atlanta, GA
USA
The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting.
February 12, 2026, the amendment 1 to the attachment 4 and the RFI submission instructions are posted.
| Name | Type | Posted | Action |
|---|---|---|---|
| TAC Modernization_RFI Amend 1.pdf | Feb 12, 2026 | ||
| Attachment 4 - Vendor Response Template Amend1.xlsx | XLSX | Feb 12, 2026 | |
| Attachment 1 - TAC Modernization - PWS v5_RFI.pdf | Feb 6, 2026 | ||
| Attachment 2 - Acronyms.pdf | Feb 6, 2026 | ||
| TAC Modernization_RFI_v2.pdf | Feb 6, 2026 | ||
| Attachment 4 - Vendor Response Template.xlsx | XLSX | Feb 6, 2026 | |
| Attachment 3 - Contractor On-Boarding Requirements.pdf | Feb 6, 2026 |
Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization
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Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization
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