Stephanie Riddle
Oklahoma City, OK 73169
USA
The purpose of this Market Survey is to solicit statements of interest and capability from sources that can provide Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA), Enterprise Service Center (ESC). ESC is an organization located at Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, OK. ESC operates as a Federal Financial Shared Service Provider; one of four federal financia...
View more| Name | Type | Posted | Action |
|---|---|---|---|
| Attachment 1 CSCS SOW -3-3-2026.pdf | Mar 6, 2026 | ||
| Attachment 2 Task 1 - AMK-261 Level 1 Customer Service Desk 2-25-2026.pdf | Mar 6, 2026 | ||
| Attachment 3 Task 1 - AMK-261 Performance Measures 2-25-2026.xls | XLS | Mar 6, 2026 | |
| Attachment 4 Task 2 - AMK-262 DSSI 3-3-2026.pdf | Mar 6, 2026 | ||
| Attachment 5 Task 3 - AMK-263 Media Solutions.pdf | Mar 6, 2026 | ||
| Business Declaration_CSCS.doc | DOC | Mar 6, 2026 |
Market Survey: Customer Service Center (CSC) Support for the Federal Aviation Administration (FAA), Enterprise Service Center (ESC)
—
Background
The Contractor shall provide all personnel, management, supervision, and other items necessary or services necessary to support AMK-260 Customer Service Center (CSC) Branch, which consists of three sections:
These service areas have a requirement for technical support to provide the following requirements for the MMAC, FAA, DOT, and other Federal Agencies:
Labor categories may include, but are not limited to the following: Project Manager (Low Risk), Computer Operators I-V (Moderate Risk), Computer Operators I-V (Low Risk), General Clerks I-III (Low Risk), Administrative Assistant (Low Risk), and Personal Computer Support Technicians (Moderate Risk), Computer based training Specialist (Low Risk) and Flash/HTML 5 Content Creator (Low Risk).
Historically this requirement has been an 8(a) set aside, but verification was still necessary. This Market Survey is being conducted to obtain the information necessary to determine whether adequate competition exists, to identify capability among small businesses, SEDB/8a sources, and service-disabled veteran-owned small businesses; and to identify those small businesses that offer the services via federal schedules.
Each “interested” company must provide the following:
1. Capability Statement - This document should identify: Types of service provided by your firm, Size and type of services provided by previous contracts (elaborate and provide detailed information and past performance), Number of years in business. Not to exceed 10 pages using 12-point Times New Roman font (or similar) with 1-inch margins in MS Word or Adobe.
2. Statement of Understanding, which ensures that the contractor has a complete grasp of the requirement. (Included in the 10 pages).
3. Completed Business Declaration (Not included in the 10 pages)
4. A copy of their SBA 8(a) certification letter, if applicable. (Not included in the 10 pages)
Instructions
Responses are due no later than 5:00 P.M. (CT) Friday, March 20, 2026. All interested parties must submit their responses via email to Stephanie Riddle, [email protected]. Questions must be in writing. NO PHONE CALLS PLEASE.