Michelle Shanahan
Washington, DC 20590
USA
The National Highway Traffic Safety Administration (NHTSA) is issuing this Sources Sought Notice to identify potential qualified Small Business (SB), Small Disadvantaged Business (SDB), 8(a) Certified SDB, HUBZone SB, SDVOSB, or WOSB concerns that may be interested in and capable of performing the work described herein which is to establish, operate and manage a NHTSA Vehicle Safety Hotline. NHTSA welcomes all qualif...
View moreNHTSA Vehicle Safety Hotline
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Objective(s):
The primary objectives is to obtain agency mission-critical information from callers about vehicle or vehicle equipment problems that may warrant a formal safety defect investigation; record complaint data on possible safety-related vehicle problems; provide answers to consumer questions related to vehicle and traffic safety issues; perform call-backs from recorded messages; fulfill information requests; electronically mail information to NHTSA action program offices on issues related to highway safety; refer calls to other non-safety related offices outside NHTSA (e.g. Environmental Protection Agency); and to provide general information in order to increase consumer understanding and awareness of issues concerning highway safety.
The Contractor shall be responsible for a turnkey Hotline call center operation to include all the necessary equipment, personnel, location, and managing of workflow as identified in the attached Draft Statement of Work (SOW).
CAPABILITY STATEMENTS
Any interested qualified Small Business firms, Small Disadvantaged Business (SDB), 8(a) Certified SDB, HUBZone SB, SDVOSB, or WOSB concerns should submit their Corporate Capability Statement, which demonstrates the firm’s ability and past experience in no more than 10 pages to perform the key requirements described above to the identified NHTSA point of contact listed herein.
Any proprietary information should be marked as such. All respondents are asked to certify the type and size of their business organization is in-line with the requirements of this Sources Sought Notice which must be received no later than 10 calendar days from the date of publication or by the closing date of this notice.
To facilitate a timely and comprehensive review of all submitted responses, firms should respond using the format requested in this Notice.
Please provide the following information for your firm and for any teaming or joint venture partners:
General Information
Technical Capability:
Additional Information:
CONTRACTING OFFICE ADDRESS
Department of Transportation (DOT) Headquarters, 1200 New Jersey Avenue, SE, Washington, DC 20590.